Read and reply side by side
Select incoming chats on the left and reply on the right with saved responses and full message history.
Instagram inbox
Reply to Instagram direct messages and comments in one place
Answer incoming customer questions, view captured details and keep conversation history tidy without juggling multiple mobile chats.
No card required. Every check shows its cost before it runs. Plans from $9 a month, see prices.Three steps, no expertise needed.
- 01
You do
Open your inbox to read incoming Instagram messages, check customer notes and send a direct reply or saved snippet.
- 02
Veeylo does
Syncs incoming Instagram conversations and post comments, organizes contact tags and pauses automations during manual chat.
- 03
You get
A single screen where customer inquiries receive prompt answers before prospective buyers leave for another provider.
What Instagram inbox shows you.
View details beside the chat
Inspect captured email addresses, phone numbers and tags in the side panel while answering messages.
Answer public post questions
Filter unanswered post comments and send public replies directly from the community view.
Picture it in a business like yours.
Not your business? See examples for 17 kinds of business.
You run a family dental clinic in Tampa.
Patients message your Instagram profile asking about teeth cleaning openings.
You open the chat panel, review their contact notes and send the available Friday slots.
The patient books an appointment before leaving your profile.
You own an independent auto repair shop.
A customer sends photos of a dented bumper requesting an estimate.
You insert a saved reply outlining standard inspection fees.
The customer confirms a morning drop-off time right in direct messages.
You sell handmade ceramic mugs online.
Shoppers leave comments under your latest post asking about restock dates.
You filter unanswered comments in the community tab and reply to each one.
Interested buyers receive direct answers and head to your checkout page.
THE SPECIFICS
What to know before you start.
- Direct messages work with Instagram today. Other social platforms show as coming soon.
- Contacts show profile details captured through Instagram automations and Start Page forms.
- Manual replies pause active message automations so you can hold a personal conversation.
Look at the real thing first. No account needed.
Common questions about instagram inbox.
Can I manage direct messages from other social networks?
Direct messages work with Instagram today. Facebook, TikTok, Threads, WhatsApp and LinkedIn are coming soon.
What happens when I reply manually during an automation?
Sending a manual reply pauses automated messages for that contact so you can answer customer questions personally.
Can I use saved replies for common questions?
Yes. You can insert saved reply templates directly into the message box to answer frequent questions quickly.