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Customer sentiment

Hear the tone of your market: what people love and what they hate

Customers discuss products and services in public. Customer sentiment groups Reddit discussions by tone and topic so you can understand the conversation around your market.

Start free How it works
No card required. Every check shows its cost before it runs. Plans from $9 a month, see prices.
HOW IT WORKS

Three steps, no expertise needed.

  1. 01

    You do

    Open Customer sentiment for your bakery market and review the Reddit discussions collected for the project.

  2. 02

    Veeylo does

    Extracts Reddit social mentions, groups their emotional tone and organizes discussion themes by perception.

  3. 03

    You get

    Positive, neutral and negative shares, a tone visualizer, a topic treemap and a table of topic sentiment.

WHAT YOU SEE

What Customer sentiment shows you.

Tone mix

See the balance of reactions

The stacked ToneBar shows the positive, neutral and negative share of the discussion.

Discussion themes

Find topics people mention

The ToneTreemap groups themes by emotional perception so topics are easy to compare.

Topic sentiment

Inspect a topic

The table lists each topic with its tone score and mentions count.

Med spa owner reading a tablet at her reception desk
HOW BUSINESSES USE THIS

Picture it in a business like yours.

Not your business? See examples for 17 kinds of business.

You run a med spa and want to hear market conversations.

The tone mix separates positive, neutral and negative Reddit discussion.

You inspect the topics that appear in the treemap.

THE SPECIFICS

What to know before you start.

  • Customer sentiment is extracted specifically from Reddit social mentions.
  • The screen groups discussion tone as positive, neutral and negative.
  • It shows net sentiment score and positive, negative and neutral shares.
SEE IT BEFORE YOU SIGN UP

Look at the real thing first. No account needed.

Explore the productClick through the same screens, with sample data for a bakery.Open the demo Open a sample reportThe plain-language report you can print or send to a partner.See the sample See what a check costsPlans from $9 a month. A credit is one cent of usage.See the prices
QUESTIONS

Common questions about customer sentiment.

Where does the discussion data come from?

Customer sentiment uses Reddit social mentions specifically. It does not combine several social networks in this view.

What do positive, neutral and negative mean?

They are the three emotional tone groups used to organize the Reddit discussion data.

What is the topic treemap?

It is a visual that groups discussion themes by emotional perception. Hover over a topic to see its sentiment distribution.

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